Returns & Exchanges
At WISE, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure your shopping experience is as refined and effortless as our fashion collections.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package the Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Drop Off and Refund
Hand over your package to the designated courier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing